return and refund policies

Last updated: [10/07/2025]

Refunds and Returns Policy

Last Updated: [insert date]

This Refunds and Returns Policy applies to all purchases made through www.kawaiiland.net (“the Website”), operated by Kawaiiland di Sara Giomarelli, Via Gaslini 31, 20099 Sesto San Giovanni (MI), Italy. VAT: 10850890962.

1. Legal Basis and Scope

This policy is drafted in compliance with European and Italian law, including Legislative Decree 206/2005 (“Consumer Code”), in particular Article 59(1)(c), and Legislative Decree 70/2003 (E-commerce).

By making a purchase on this Website, the customer acknowledges and accepts the following conditions.

2. Definitions

  • Seller: Kawaiiland di Sara Giomarelli, Via Gaslini 31, 20099 Sesto San Giovanni (MI), Italy, VAT 10850890962.

  • Customer: Any individual or legal entity purchasing goods on the Website.

  • Custom or Personalized Products: Goods made to the customer’s specifications or clearly personalized (including, but not limited to, all made-to-order, handmade, or custom-commissioned items).

  • Non-Custom Products: Goods not made to order or personalized.

3. Exclusion of the Right of Withdrawal for Custom Products

Pursuant to Article 59(1)(c) of the Consumer Code, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized.

Most products offered by Kawaiiland are made-to-order, customized, or otherwise personalized according to the customer’s requests.
Therefore, orders for custom or personalized products are non-refundable and non-returnable for any reason other than proven defect or damage upon delivery.

4. Right of Withdrawal for Non-Custom Products

For products that are not custom-made or personalized, the customer has the right to withdraw from the contract within 14 days from receipt of the goods, in accordance with Article 52 and following of the Consumer Code.

To exercise the right of withdrawal, the customer must notify Kawaiiland di Sara Giomarelli by email at info@kawaiiland.net or by registered mail, expressing the decision to withdraw from the contract.

Conditions:

  • The product must be unused, undamaged, and returned in its original packaging.

  • The customer bears the cost of return shipping.

  • The refund will be issued within 14 days of receipt of the returned goods or proof of shipment.

5. Reporting Damaged or Defective Products

If the customer receives a product that is damaged or defective, the customer must notify Kawaiiland di Sara Giomarelli within 48 hours of delivery by email to info@kawaiiland.net, including:

  • Order number

  • Description of the issue

  • Photographs of the damage or defect (product and packaging)

Upon verification, the Seller will propose a suitable solution, which may include repair, replacement, or refund.

Claims received after 48 hours from delivery may not be accepted.

6. Procedure for Returns (Where Permitted)

If a return is authorized (e.g., for non-custom products or accepted defect claims), the customer must:

  • Ship the goods to:
    Kawaiiland di Sara Giomarelli
    Via Gaslini 31
    20099 Sesto San Giovanni (MI)
    Italy

  • Use a tracked shipping service and provide proof of shipment.

  • Return the goods in the condition received, including all packaging and accessories.

  • The Seller is not liable for loss or damage during return shipping.

7. Refunds

  • Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed.

  • Refunds will be issued within 14 days of receiving the returned product(s) or of receiving proof of return (for non-custom items).

  • For valid damage/defect claims, refunds or replacements will be processed as soon as reasonably possible after verification.

8. Exclusions

  • No returns, cancellations, or refunds are permitted for custom, personalized, or made-to-order products, except in case of proven damage or defect at delivery.

  • Returns are not accepted for subjective reasons such as dislike, change of mind, or ordering error for personalized/customized items.

  • Products returned incomplete, used, damaged, or without original packaging will not be eligible for a refund.

9. Contact Information

For any questions, claims, or communications regarding refunds or returns, please contact:

10. Governing Law and Jurisdiction

This policy is governed by Italian law. For consumers residing in the European Union, the competent court is the one of the consumer’s place of residence or domicile, as per applicable law.

By placing an order on this Website, the customer acknowledges that they have read, understood, and agreed to this Refunds and Returns Policy.