• We accept: Credit/debit cards, PayPal, Google Pay, and Apple Pay.

• All payment methods are secure and trusted.
  Your card information is never shared with us or stored on our site—payments are processed through certified gateways only.

• Want to pay by Bank Transfer?
  No problem! Contact me for details. We can accept SEPA transfers (within the EU).
  (Please note: any bank transfer fees are the responsibility of the customer.)

🛡️ GPSR Manufacturer & Product Safety Information

Manufacturer: Kawaiiland di Sara Giomarelli
Country of manufacture: Italy 🇮🇹
Email: info@kawaiiland.net

Product Safety & Intended Use

Kawaiiland products are handmade or individually assembled in Italy and are intended for their specific decorative, practical or stationery use, as described in each product listing. They are not marketed as toys or products specifically intended for children.

Materials: Depending on the item, products may contain plastic, TPU, resin, polymer clay, metal alloys, paper, vinyl, adhesives and other components. Please refer to the product description for details relevant to the individual item.

Safety Precautions

• Use the product only for its intended purpose.

• Handle handmade items with care and avoid excessive force, impacts, heat, open flames, moisture and harsh chemicals that may cause damage.

• Do not ingest products or their components.

• Keep products and any small or detachable parts away from young children and pets.

• Follow any additional care instructions or safety warnings provided in the individual product listing.

EU Product Safety Compliance

Kawaiiland is committed to complying with applicable EU product safety requirements, including Regulation (EU) 2023/988 on General Product Safety (GPSR), where applicable. Any additional product-specific warnings or instructions will be provided where necessary.

For product safety enquiries, please contact info@kawaiiland.net.

Warranty & Returns

At Kawaiiland, every order matters to us. Please read the following information about your rights as a customer, our return policy and the legal guarantee applicable to products purchased from our store.

1. Legal Guarantee of Conformity

Consumers purchasing from Kawaiiland are entitled to the applicable statutory rights under consumer protection law, including the EU legal guarantee of conformity.

For new goods sold to consumers in the EU, the legal guarantee generally lasts two years from delivery, in accordance with applicable law.

If a product is defective or does not conform to its description or the agreed characteristics, you may be entitled to remedies such as repair or replacement, or, where legally applicable, a price reduction or refund.

The legal guarantee applies to both personalised and non-personalised products. Custom-made and made-to-order items are not excluded from statutory protection against defects or lack of conformity.

The guarantee does not cover damage resulting from misuse, accidental damage occurring after delivery, improper handling, normal wear and tear, or failure to follow applicable care instructions, where such circumstances are not attributable to a lack of conformity.

To report a suspected defect or conformity issue, please contact us at info@kawaiiland.net, providing your order number, a description of the issue and, where possible, photographs.

Nothing in this policy limits or excludes any mandatory consumer rights.

2. Right of Withdrawal – Non-Personalised Products

For eligible purchases made online by consumers in the EU, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason.

This right generally applies to standard, non-personalised products, including stationery items that are not individually customised, subject to applicable legal exceptions.

To exercise your right of withdrawal, please email info@kawaiiland.net with your order number and a clear statement that you wish to withdraw from your purchase.

You must send the goods back within 14 days of notifying us of your withdrawal.

Unless otherwise required by law or agreed with us, you are responsible for the direct cost of returning the goods. Returned products should be handled with reasonable care. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We will refund eligible payments, including the cost of standard outbound delivery where required by law, without undue delay and within the applicable legal deadline. We may withhold the refund until we have received the returned goods or you have supplied evidence that they have been sent back, whichever occurs first.

3. Personalised and Custom-Made Products

Many Kawaiiland accessories, including personalised phone cases and other customised creations, are made according to the customer’s specific choices, specifications or personalisation requests.

Under applicable EU consumer law, the 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised, where the legal exception applies.

This exception does not automatically apply to every product manufactured after an order is placed. Products that are merely made to order but are not made to the customer’s specifications or clearly personalised may still qualify for the right of withdrawal.

Where the withdrawal exception applies, cancellations or returns for change of mind are not accepted once the purchase has been completed, subject to any mandatory rights under applicable law.

This exception does not affect your legal rights if a personalised or custom-made product is defective or does not conform to the contract.

4. Damaged, Defective or Incorrect Orders

If your order arrives damaged, contains the wrong item or has a defect, please contact info@kawaiiland.net with your order number, a description of the problem and photographs where possible.

We will assess the issue and inform you of the appropriate next steps in accordance with applicable consumer law.

Where a product is defective or does not conform to the contract, statutory remedies apply. Return shipping costs for defective or non-conforming goods will be handled in accordance with applicable law.

Please contact us before returning a product so that we can provide the appropriate instructions.

5. Order Cancellations

Because many Kawaiiland products are prepared or customised specifically for each order, cancellation requests may not always be possible once production has started.

Please contact us as soon as possible if you need to request a cancellation.

This policy does not restrict any mandatory statutory cancellation or withdrawal rights that apply to your purchase.

6. Contact

For questions about returns, refunds, defective products or your statutory consumer rights, please contact:

Kawaiiland di Sara Giomarelli
Email: info@kawaiiland.net

This policy is intended to explain our procedures and does not exclude, restrict or replace any mandatory rights available to consumers under applicable law.